Bookings and Payments

Q: How can I book a table or a studio room?

A: Bookings (dining reservations or studio bookings) can be made easily by filling up a request form here, or by contacting our staff via phone. You may also make a request via our chatbot, B-Bot. Be sure to book early for peak hours to secure your spot!

Q: What should I do if my reservation hasn’t been confirmed?

A: If you haven’t received a confirmation email within 24 hours, check your spam folder. If it’s still missing, reach out to our support team at [e-mail]

Q: Can I walk in without a reservation?

A: Walk-ins are welcome, but availability may be limited during busy hours. Reservations are recommended for dining or studio bookings.

Q: What payment methods do you accept?

A: We accept major credit cards, digital payment options (e.g., e-wallets), and cash. Studio bookings may require online prepayment.

Q: Can I modify or cancel my reservation?

A: Yes, reservations can be modified or canceled up to 24 hours in advance.

Q: I was charged incorrectly. What should I do?

A: Contact us immediately with the details of your transaction. Our team will review and resolve the issue as quickly as possible.

Q: Are refunds available for cancellations?

A: Refunds are processed according to our cancellation policy. Refund timelines may vary based on your payment method.

Q: Do you offer gift cards or vouchers?

A: Yes, we offer gift cards that can be used for dining, studio bookings, or special events. They make a perfect gift for music and food lovers!

Q: How do discounts or promotional offers work?

A: Promotional discounts are applied during checkout or booking. Be sure to review terms and conditions for eligibility.

Q: What happens if I experience a technical issue while booking online?

A: Refresh the page or try a different browser/device. If the issue persists, contact our tech support team at [e-mail]